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Nous vous remercions de votre compréhension.","qaList",[1645,1650,1653,1656],{"_14":74,"_1646":1647,"_1648":1649},"question","Q1 : Quand sera-t-elle expédiée ?","answer","

R: En général, les produits sont expédiés depuis notre entrepôt dans un délai de 3 jours ouvrables après la commande. Vous devriez recevoir votre colis sous 5 à 7 jours ouvrables après l’expédition.

Remarque : Pendant les périodes de forte affluence promotionnelle, le traitement des commandes peut prendre un peu plus de temps.

",{"_14":74,"_1646":1651,"_1648":1652},"Q2 : Comment puis-je vérifier le statut de ma commande ?","

R: 1. Un e-mail contenant le numéro de suivi vous sera envoyé une fois que votre commande aura été expédiée. Merci de vérifier votre boîte de réception.

2. Suivez votre colis sur cette page avec votre e-mail et numéro de commande/suivi.

",{"_14":74,"_1646":1654,"_1648":1655},"Q3 : J’ai reçu un colis d’une commande groupée, mais les autres colis ne sont pas encore arrivés. Comment puis-je suivre les colis manquants ?","

R: Toutes les commandes de produits groupés sont expédiées en plusieurs colis. Il y aura plusieurs numéros de suivi, et tous les colis peuvent ne pas arriver en même temps.

Veuillez consulter les autres numéros de suivi sur cette page.

",{"_14":74,"_1646":1657,"_1648":1658},"Q4 : Les informations de suivi de ma commande indiquent qu'elle a été livrée, mais je ne l'ai pas reçue. Que dois-je faire ?","

R: 1. Vérifiez à nouveau votre adresse de livraison pour vous assurer qu'elle est correcte.

2. Vérifiez autour de vous si le colis a été déposé à un autre endroit, comme sous le porche, dans le garage ou chez un voisin.

3. Contactez directement le transporteur, car il arrive parfois que le colis soit marqué comme livré un ou deux jours avant son arrivée effective.

4. Contactez sale-fr@bluettipower.com pour obtenir de l'aide.

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